Audi Service Excellence - each and every time
We are fully committed to Audi's Service by Design philosophy. We believe that every customer has a right to expect excellent service each and every time contact is made with us. To help ensure that this happens we have agreed to abide by a set of service standards devised by Audi but we will do our best to exceed this on a daily basis.
Our promise to you:
- One stop – we ensure all your aftersales requirements can be met at any one of our M25 Audi centres
- We will offer you an aftersales appointment within 10 days, dependent on courtesy car requirements
- When you book your vehicle into our workshop, our service advisors will ensure that as much information is recorded as possible so we can best prepare for your appointment
- When you book your vehicle into our workshop, we will offer you alternative transport
- We will provide same-day diagnosis for warranty work
- We will keep you informed of your vehicle´s progress through the workshop
- We will seek your authorisation for any additional work which may be required
- We will do our very best to ensure that work on your vehicle is completed on the same day, or at the very most, the day after
- All service vehicles receive a complimentary wash and vacuum
- You will be charged a fair rate for the work undertaken
- You can be confident there will be no hidden charges
- We will contact you after your visit to ensure that your aftersales experience met all your expectations.
We promise our staff will:
- Provide a friendly and efficient service
- Provide a prompt and informative response
- Address all issues you raise
- Be willing to undertake all work requested
- Provide a consistently high quality of work
We are so confident in the ability of all our staff, that you will know the technician who has worked on your car and the service advisor by name.
